Our appointments and your well-being are very important to us. 

Appointment Deposit

A deposit of $100 is required to secure your booking at Lisa Rush Skin Clinic. At the time of consultation your deposit can be applied to your treatment cost, or if treatments are not suitable for you then we will refund this deposit. 

Deposits can be made in person, via credit card, or over the phone.  We accept visa, Mastercard, Eftpos, American Express, and Zippay

 

Appointment Confirmation

Your appointment will be confirmed via a text message sent to your nominated mobile phone or email 48 hours prior to your appointment.  We ask that you simply reply to this confirmation text to confirm that you are attending.  If you do not confirm your appointment then we shall contact you via phone.  

If we are unable to confirm your appointment then we are unable to guarantee your booking, and hold the right to cancel unconfirmed appointments at our discretion.

 

Appointment Cancellation/Change

We understand that sometimes unexpected changes may be required.  

To avoid any inconvenience we require a minimum of 24 hours notice if any cancellations or appointment changes are to be made. Appointments and the deposit can be transferred to a later date if advised 24 hours prior to your appointment.  If a minimum of 24 hours notice is not provided then your deposit of $100 will be charged as a cancellation fee. In the event of a true, unavoidable emergency, all or part of your cancellation fee may be transferred to future services. 

Whilst we will always try our best to accommodate you, If you are more than 15 minutes late for your appointment and we cannot accommodate you then the same cancellation fee will apply.  

Taking time with our clients is our biggest point of difference. If we are running late for your appointment then we will endeavour to give you as much notice as possible.  If you are unable to keep the appointment due to us running over then a cancellation fee will not be applied. 

 

No Show

If you do not arrive for your appointment then your deposit will be forfeited.

 

Covid Safe

We need to all keep making COVIDSafe choices to help stop the spread.

In the clinic we are practicing appropriate cleaning measures between each client and the end of day cleaning.

On entering the clinic,

. Please scan QR code and check in with your details.

. Please use the hand sanitiser provided

. Masks are available on request. Clinical staff are required to wear PPE at all times where possible.

• Keep physical distancing in public spaces.

• Practise good hygiene.

• Protect others and stay at home if you’re unwell. If you’re experiencing

cold or flu-like symptoms please let us know, we are more than happy to hold your deposit until you receive a negative test result and can rebook your appointment.

• If you haven’t already, download the COVIDSafe app.

. Please do not attend clinic with any accompanying adults due to covid restrictions.

 

Children

For safety reasons we cannot accept children in the clinic or waiting areas