Appointment Terms & Conditions
Our appointments and your well-being are very important to us.
Appointment Deposit
A deposit of $100 is required to secure your booking at Lisa Rush Skin Clinic. At the time of consultation your deposit can be applied to your treatment cost, or if you choose to not proceed with treatments then a $10 0 consultation fee will be applied.
A deposit of $200 is required to secure treatments spots longer than 30mins.
Deposits can be made in person, via credit card, or over the phone. We accept visa, Mastercard, Eftpos, American Express, and Zippay
Appointment Confirmation
Your appointment will be confirmed via a text message sent to your nominated mobile phone or email 48 hours prior to your appointment. If you do not confirm your appointment then we shall contact you via phone.
If we are unable to confirm your appointment then we are unable to guarantee your booking, and hold the right to cancel unconfirmed appointments at our discretion.
Appointment Cancellation/Change
We understand that sometimes unexpected changes may be required.
To avoid any inconvenience we require a minimum of 48 hours notice if any cancellations or appointment changes are to be made. Appointments and the deposit can be transferred to a later date if advised 48hours prior to your appointment. If a minimum of 48hours notice is not provided then your deposit will be charged as a cancellation fee. In the event of a true, unavoidable emergency, all or part of your cancellation fee may be transferred to future services.
Whilst we will always try our best to accommodate you, If you are more than 15 minutes late for your appointment and we cannot accommodate you then the same cancellation fee will apply.
Taking time with our clients is our biggest point of difference. If we are running late for your appointment then we will endeavour to give you as much notice as possible. If you are unable to keep the appointment due to us running over then a cancellation fee will not be applied.
No Show
If you do not arrive for your appointment then your deposit will be forfeited.
Covid Safe
- All NSW Health mandates will be strictly adhered to at all times.
- Patients experiencing any cold or flu-like symptoms are asked to reschedule their appointment.
Children
For safety reasons we cannot accept children in the clinic or waiting areas