∙ Carbon Offset
CarbonClick's carbon offsets help neutralise the carbon emissions from your purchase.
Your contribution helps funds forest restoration, tree planting, and renewable energy projects that fight climate change.
All it takes is a single click at the checkout
We do not accept change of mind purchases however If you are not completely happy with your products or you find they are not suitable for your skin we will accept returns and exchanges providing the original product is received back to us within 30 days of purchase.
Gift Vouchers purchased are non-refundable but can be redeemable on products or services for up to 3 years after your purchase. We will require a hard copy of your gift voucher in order to redeem.
To process a return or exchange, please email us at firstname.lastname@example.org and quote your order number.
To find out more about delivery times and locations, please use the Australia Post Calculator. Please be aware that due to covid some delays in post are out of our control. We do make sure there is tracking available for products so you can keep track of ETA’s and endeavour to get your products to you as soon as possible.
VIP SUBSCRIPTION SERVICE?
Should you like to have your products on a rolling basis so you don't have to remember to order them we are considering a monthly subscription service where the products are automatically sent out to you every 4-6 weeks and debited from your chosen card.
Should you be interested in this please email us at email@example.com to be placed onto a VIP waiting list.
For orders placed during public holidays, please allow extra time for processing and dispatch. Please note that the postal service also tends to be slower during public holidays.
If you would like help to find the best products for your skin type - please contact us to organise a complimentary skin consultation.
Contact us here ( link to contact form ) or email firstname.lastname@example.org
We are happy to help.